Welcome to Transfer Plus. Here you will find the terms for using our website and booking our transportation services: how to book, what the price includes, what happens if you cancel, and the rights and obligations of each party. We want everything to be clear and transparent before you set off.
The website transferplusil.com and the services offered on it are operated by Transfer Plus (“Transfer Plus”, “we” or “us”). These terms govern the use of the website and the booking and provision of transportation services, whether the booking is made through the website, by phone, via WhatsApp or by email.
Making a booking or using the website constitutes acceptance of these terms, so please read them carefully. Nothing in these terms limits the rights you have under the Israeli Consumer Protection Law, 5741-1981, or any other applicable law.
Transfer Plus provides transportation services throughout Israel, including transfers to and from Ben Gurion Airport, VIP transfers and private drivers, business transportation, group transportation, event transportation and organized tours, in vehicles of different sizes according to the number of passengers.
Rides are carried out by drivers holding the appropriate driving license, in vehicles licensed and insured as required by law. When necessary, some rides may be carried out by subcontracted transportation operators who meet the same requirements. Images on the website are for illustration only, and the actual vehicle model may differ, subject to the vehicle type booked.
You can contact us through the form on the website, by phone or via WhatsApp. An inquiry or a request for a quote is not a binding booking. A booking is final only once you have received our confirmation, including the date and time of the ride, pickup and destination addresses, vehicle type and price.
You are responsible for providing complete and accurate details, including the number of passengers, the amount and type of luggage, any need for child safety seats, a folding wheelchair or special equipment, and for airport transfers, the flight number and landing or departure time. Please check the confirmation details and let us know immediately if there is a mistake. Changes to the ride details, luggage or number of passengers may affect the vehicle type and the price.
We may decline a booking for a reasonable reason, for example when no vehicle is available at the requested time or when the details provided are incomplete.
The price is set in the quote or in the booking confirmation and is based on the route, date and time, vehicle type and number of passengers. Prices for private customers include VAT unless explicitly stated otherwise.
The price does not include services not booked in advance, such as extra stops, route changes during the ride or waiting beyond the included waiting time. Such extras will be charged only after they have been explained to you, according to a price list provided to you in advance.
Payment will be made by the payment method and on the dates set in the booking confirmation. For group transportation, events and large bookings we may request a deposit, which will be stated in advance in the quote. An invoice will be sent to you as required by law.
You can cancel a booking by phone, via WhatsApp or by email, through the same channels you used to make it. The cancellation takes effect only after you receive our confirmation that your notice was received.
For bookings made remotely (on the website, by phone or via WhatsApp), you have the right to cancel under the Consumer Protection Law, provided the cancellation is made more than 7 days, excluding rest days, before the ride. In that case the cancellation fee will not exceed 5% of the transaction price or ILS 100, whichever is lower. Refunds will be made within 14 days of receiving the cancellation notice.
Group transportation, events and organized tours may have different cancellation terms, which will be detailed in the quote and will in any case not affect your rights under law. If we have to cancel a ride, we will notify you as soon as possible and try to offer a suitable alternative; if none is possible, you will receive a full refund.
The driver will arrive at the pickup point at the agreed time. A regular ride includes 15 minutes of free waiting time. For Ben Gurion Airport pickups we track the actual landing time, and 45 minutes of free waiting time from landing are included, to allow for passport control and baggage collection.
Waiting beyond that will be coordinated with you and may involve an additional charge. If you have not contacted us and the driver could not reach you after reasonable attempts, the ride may be treated as a no-show.
For rides to the airport, we recommend allowing enough time according to your airline’s guidelines. We will make every effort to arrive on time, but we are not responsible for delays caused by unusual traffic, road closures, weather conditions or other circumstances beyond our control.
The permitted amount of luggage depends on the vehicle type booked. Please let us know in advance about large suitcases, sports equipment, strollers or other unusual items so we can match the vehicle. Luggage that was not reported and does not fit safely in the vehicle may not be transported.
Passengers are responsible for their personal belongings during the ride. Items left in the vehicle and found will be kept by us for a reasonable period, and we will arrange their return with you.
The driver may refuse to transport a passenger or stop a ride if the passenger’s conduct endangers the ride, the driver or other passengers. Damage caused to the vehicle intentionally or through negligence, including unusual dirt requiring special cleaning, will be charged at actual cost after you receive a breakdown.
We aim to make our service available to everyone. Our vehicles are not adapted for passengers who need to stay seated in a wheelchair, and our fleet has no vehicle with a wheelchair lift or ramp. Passengers who can move to a vehicle seat, on their own or with a companion’s help, may book as usual, and there is room in the vehicle for a folding wheelchair. Please state when booking if you are bringing a wheelchair, a walker or medical equipment.
We undertake to provide the service professionally, carefully and in accordance with the law. We are not liable for damage caused by incorrect or incomplete details provided to us, by failure to arrive at the pickup point on time, or by circumstances beyond our control, such as unusual traffic, road accidents, flight schedule changes, extreme weather, the security situation or instructions from the authorities.
If a ride is not carried out due to such circumstances, you will receive a refund for the part not provided, or we will arrange an alternative date with you. Nothing in this section limits liability that cannot be limited by law.
The content on the website, including text, images, trademarks and design, belongs to Transfer Plus or to rights holders who have permitted its use. The content may not be copied, distributed or used commercially without written permission.
The information on the website is intended to provide general information about our services. We work to keep it accurate and up to date, but it may contain inaccuracies, and the binding details are those stated in the booking confirmation. Do not perform any action on the website that may harm its operation or security.
Personal information provided to us as part of an inquiry or booking is used to coordinate and provide the service, in accordance with the website’s Privacy Policy.
We may update these terms from time to time. The date of the last update appears at the top of the page. The version that applies to a booking is the version in effect on the date it was confirmed.
These terms and the use of the website and services are governed solely by the laws of the State of Israel. The competent courts in Israel have exclusive jurisdiction over any matter relating to these terms, subject to your rights under law.
For any question about these terms, a booking or a cancellation, write to us by email or WhatsApp and we will get back to you as soon as possible.
