At Transfer Plus, we get you where you need to go safely, and we take your information just as seriously. This page explains in plain language what information is collected on the website and through our service, how it is used, and what your rights are.
The website transferplusil.com is operated by Transfer Plus (“Transfer Plus” or “we”), which provides transportation services across Israel, including Ben Gurion Airport transfers, business transportation, event transportation, and organized tours.
This policy explains what information we collect, why, who it is shared with, and what your rights are. It applies to your use of the website, to inquiries made to us by phone, WhatsApp, or email, and to ride bookings. The policy was written in accordance with the Israeli Privacy Protection Law, 5741-1981, including Amendment No. 13, and the Privacy Protection (Data Security) Regulations, 5777-2017.
Information you provide to us:
Information collected automatically while browsing: IP address, browser and device type, browsing language, pages viewed, visit duration, and how you arrived at the website (for example, a Google search or an ad link). This information is collected using cookies and analytics tools, as detailed below, and is used mainly for statistical, aggregated purposes.
We will not use your information for any other purpose unless you consent or it is required by law.
You are under no legal obligation to provide us with personal information, and doing so is voluntary and subject to your consent. However, without basic contact and trip details we will not be able to get back to you, give you a quote, or carry out your ride. Form fields marked as optional are not required.
We do not sell, rent, or trade personal information. We share information only to the extent necessary, with:
Transfer of information outside Israel: Some of our service providers, such as Google and Meta (WhatsApp), store information on servers outside Israel. Such transfers are carried out in accordance with the Privacy Protection (Transfer of Data to Databases Abroad) Regulations, 5761-2001.
Cookies are small text files that your browser stores on your device. The website uses them as follows:
You can block or delete cookies through your browser settings, or install the Google Analytics Opt-out Browser Add-on. Blocking essential cookies may affect some website features. More information about how Google uses data is available on Google’s website. If we add other advertising tools in the future, such as the Meta Pixel or Google Ads, we will update this policy.
We take reasonable, industry-standard measures to protect your information in accordance with the Data Security Regulations: an encrypted connection (SSL/HTTPS) across the entire website, restricting access to information to those who need it for their work, strong passwords, and regular security updates. However, no system is completely immune, so we cannot guarantee absolute protection against intrusion or unauthorized use.
If a serious security incident occurs, we will act as required by law, including reporting to the Privacy Protection Authority.
We keep personal information only for as long as it is needed for the purposes for which it was collected, or longer if required by law (for example, retaining accounting records). Inquiries that did not result in a booking will be deleted after a reasonable period of time. Google Analytics data is retained for up to 14 months.
Under the Privacy Protection Law, you have the following rights:
To make a request, contact us using the details at the bottom of the page. We will verify your identity before handling your request and respond within 30 days. If you are not satisfied with how it was handled, you may contact the Privacy Protection Authority.
The website and services are intended for adults. Rides for minors, including family trips, must be booked by a parent or guardian. If information about a minor has reached us without parental consent, please contact us and we will delete it.
The website contains links to external services, such as WhatsApp and social networks. When you visit them, their own privacy policies apply, and we have no control over how they collect information.
We will update this policy from time to time to reflect changes in our service, the tools used on the website, or the law. The last updated date appears at the top of the page, and any material change will be prominently posted on the website.
For any question, or to request access to, correction of, or deletion of your information, email us or message us on WhatsApp and we will get back to you.
